Business Terms — Coach Trust
Effective date: 11 August 2025
These Business Terms ("Terms") set out the commercial terms on which Coach Trust (“we”, “us”, “our”) provides business-facing services to organisations, advertisers, partners and life coaches (each, a “Client”) via the website coachtrust.co.uk (the “Site”). These Terms supplement our Terms of Use and any specific Service Order, Listing Agreement or other written agreement between the parties. Where there is any conflict, a signed Service Order will prevail.
Services
1.1 Scope. We provide one or more of the following services to Clients, as agreed in a Service Order: premium directory listings, featured placements, advertising, lead generation, sponsored content, data feeds, API access, account management, analytics reports and any other agreed commercial services (“Services”).
1.2 Changes. We may modify available Services, features, pricing or technical specifications from time to time. Material changes affecting an active Service will be notified to Clients with reasonable notice.
Service Orders and Onboarding
2.1 Service Order. All paid Services are subject to a mutually agreed Service Order or purchase confirmation specifying the scope, deliverables, price, billing schedule, duration and any special terms.
2.2 Acceptance. A Service Order is accepted when signed by both parties or when we confirm acceptance in writing (including email).
2.3 Onboarding. Client agrees to provide required assets, information and cooperation promptly to enable onboarding and delivery. Delays caused by Client may postpone service start dates.
Client Obligations
3.1 Accuracy. For any coach profile, creative, ad content, logo, claims or business information provided by the Client, the Client warrants that the materials are accurate, lawful and that the Client has all necessary rights and permissions to supply and publish them.
3.2 Compliance. Client must comply with applicable laws, industry rules, and our content policies (including our Terms of Use and Acceptable Use rules). Clients must not submit or promote content that is defamatory, infringing, unlawful, invasive of privacy, discriminatory or misleading.
3.3 Contact information. Client will maintain accurate billing and contact information and notify us of any changes.
Fees, Payment and Taxes
4.1 Fees. Fees for Services are set out in the Service Order. All Fees are payable in GBP unless otherwise stated.
4.2 Payment terms. Unless otherwise agreed, invoices are due within 30 days of invoice date. We may require a deposit or full prepayment for new Clients or for certain Services.
4.3 Late payments. Overdue amounts incur interest at the lesser of 4% per annum above the Bank of England base rate or the maximum permitted by law, plus any reasonable collection costs.
4.4 Taxes. Fees are exclusive of taxes and duties (e.g., VAT). Client is responsible for any taxes applicable to their purchase except taxes levied on our net income.
Deliverables, Placement and Performance
5.1 Delivery. We will use reasonable endeavours to provide placements and deliverables in accordance with the Service Order. Timelines are estimated and not guaranteed unless specified.
5.2 Performance metrics. Any performance metrics (clicks, impressions, leads) are indicative and subject to variability. We will provide reporting as agreed, based on our tracking systems.
5.3 Availability. We do not guarantee continuity of any third-party integrations, referral conversion rates or external lead quality. We may pause or alter campaigns to comply with policy or legal requirements.
Intellectual Property
6.1 Client IP. The Client retains ownership of materials they supply. By supplying materials the Client grants us a non-exclusive, royalty-free, worldwide licence to host, reproduce and display those materials for the purpose of providing the Services for the agreed term.
6.2 Our IP. We retain all right, title and interest in our platform, technology, reports, methodologies and any content or materials created by us (excluding Client-supplied content). Clients receive a limited, non-transferable licence to use our deliverables for the Client’s internal business purposes during the Service term.
6.3 Third-party rights. Client is responsible for clearing rights (including music, images, endorsements) for content they provide. We may remove content that allegedly infringes third-party rights.
Data, Privacy and Coach Profiles
7.1 Public-source coach information. As a directory, many coach profiles and related data are compiled from publicly available sources. We do not guarantee completeness or accuracy of public-source data. Clients using or republishing such data must comply with applicable laws and attribution obligations where required.
7.2 Data provided by Client. Client-supplied personal data must be provided in lawful manner and with necessary consents. Client is the data controller for data they supply about individuals; we act as data processor when processing such data on Client’s behalf. Parties will execute a data processing agreement when required by applicable law.
7.3 Use of leads. If Services include lead forwarding, Client agrees to use leads lawfully, to respect recipient marketing preferences and to comply with applicable marketing and data protection laws. We are not liable for Client’s use of leads.
Confidentiality
8.1 Definition. “Confidential Information” means non-public information disclosed in connection with Services, including pricing, business plans, reports and technical details.
8.2 Obligations. Each party will keep the other’s Confidential Information confidential and use it only to perform the Services. Disclosure is permitted to employees, advisers or subcontractors who need access and are bound by confidentiality obligations.
8.3 Exceptions. Information that is public, rightfully received from a third party, or independently developed is not Confidential Information. Disclosure required by law is permitted with prior notice where lawful.
Warranties and Disclaimers
9.1 Mutual warranties. Each party warrants it has authority to enter these Terms and will comply with applicable laws.
9.2 Client warranties. Client warrants they own or have rights to use supplied materials and that materials do not violate law or third-party rights.
9.3 Our disclaimer. Except as expressly provided, Services are provided “as is” and we disclaim all implied warranties (merchantability, fitness for purpose, accuracy).
9.4 No guarantees. We do not guarantee specific business outcomes, revenue, customer conversions or ROI.
Limitation of Liability
10.1 Exclusions. To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential losses (including lost profits, loss of data, business interruption).
10.2 Cap. Our aggregate liability for direct losses arising from or in connection with a Service Order shall not exceed the total Fees paid by Client under the relevant Service Order in the 12 months preceding the event giving rise to liability, or £50,000, whichever is lower.
10.3 Mandatory liability. Nothing in these Terms limits liability for death or personal injury resulting from negligence, fraud, or any liability that cannot be excluded by applicable law.
Indemnity
Client will indemnify, defend and hold us harmless against any claim, loss or liability arising from Client-supplied content, Client’s breach of these Terms, Client’s unlawful use of data or misuse of leads, or third-party claims based on Client’s materials. We will indemnify Clients for claims arising from our gross negligence or willful misconduct.
Term and Termination
12.1 Term. Each Service Order will specify term and renewal provisions. Services run for the agreed term unless terminated earlier in accordance with these Terms.
12.2 Termination for cause. Either party may terminate a Service Order for material breach if the breaching party fails to remedy within 30 days of notice.
12.3 Termination for insolvency. Either party may terminate immediately if the other becomes insolvent or subject to administration or equivalent process.
12.4 Effects of termination. On termination, Client will pay accrued Fees and any unpaid amounts. We may remove or deactivate Client materials and listings; where applicable we will provide a reasonable export of Client data within a limited period after termination.
Suspension
We may suspend Services immediately if Client breaches these Terms, if required by law, or where continued performance would cause reputational or legal risk. We will notify Client of suspension where practicable.
Subcontracting and Suppliers
We may engage subcontractors to perform Services but remain responsible for their performance. We will ensure subcontractors comply with confidentiality and data protection obligations.
Publicity and Marketing
We may publicly identify Client as a user of our Services, publish case studies or testimonials, or use Client logos in promotional materials with prior consent. Client grants a non-exclusive licence to use logo and basic information for these purposes; either party may withdraw consent on reasonable notice.
Dispute Resolution
Parties will first attempt to resolve disputes amicably through good-faith discussions. If unresolved within 30 days, disputes may be referred to mediation. If still unresolved, disputes shall be finally determined by the courts of England and Wales (exclusive jurisdiction), unless the parties agree otherwise in a Service Order.
Governing Law
These Business Terms and any Service Order are governed by the laws of England and Wales.
Notices
Notices must be in writing and sent to the addresses on the relevant Service Order or to sam@coachtrust.co.uk for general notices. Notices are deemed received: on delivery if by hand; on receipt of confirmation if by email; or two business days after posting if by recorded post.
General Provisions
19.1 Entire agreement. These Terms, together with any Service Orders, constitute the entire agreement between the parties on Services and supersede prior agreements.
19.2 Variation. No variation is binding unless agreed in writing and signed by authorised representatives of both parties.
19.3 Assignment. We may assign these Terms or a Service Order in connection with a sale of all or substantially all of our business. Client may not assign rights without our written consent.
19.4 Severability. If any provision is invalid or unenforceable, the remainder will remain in force.
19.5 Waiver. Delay or failure to enforce a right is not a waiver of that right.
Contact
For commercial enquiries, onboarding, partnership or advertising proposals please contact:
Email: sam@coachtrust.co.uk
Postal: Coach Trust, [Insert full postal address], United Kingdom